State Farm® Insurance Agent Joy Estes
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Trev
November 13, 2024
5
out of
5
rating by Trev
"Joy Estes has been my State Farm agent going on 9 years now, and I greatly appreciate her work. She is always quick to reply to any issues that arise. Having someone like Joy with her experience will ensure that your insurance needs are fulfilled with ease. I would recommend Joy Estes to anyone looking for an insurance agent that will get the job done. A+"
We responded:
"Trev, thank you so much for your wonderful review! We appreciate your loyalty in our office, we do our very best to resolve any problems as quickly as possible. We are always happy to assist!"
Stephanie Bremmeyer
November 7, 2024
5
out of
5
rating by Stephanie Bremmeyer
"Great customer service and very easy to work with. I was able to submit a claim and receive a response in less than 24 hours. I highly recommend using Joy Estes and her team. Thank you!!"
We responded:
"Thank you so much for your kind words Stephanie! We’re thrilled to hear that you had a positive experience with our customer service and that your claim was handled promptly. Joy Estes and the entire team work hard to ensure our clients receive the best support possible, and your recommendation means the world to us. If you need any further assistance in the future, please don’t hesitate to reach out."
Sofia Cassin
October 25, 2024
5
out of
5
rating by Sofia Cassin
"I had the pleasure of working with Doree Bentivenga at State Farm, and she was fantastic! Her professionalism, expertise, and attention to detail made the entire process smooth and stress-free. Doree was always quick to respond to any questions or concerns, providing clear and helpful guidance along the way. She truly goes above and beyond to ensure her clients are well taken care of. I highly recommend Doree for anyone looking for reliable and top-notch service."
We responded:
"Thank you for your wonderful review, Sofia! We’re thrilled to hear that you had such a positive experience with Doree. Her professionalism and attention to detail are truly valued, and we’re glad she was able to make the process smooth and stress-free for you. Your recommendation means a lot to us! If you need anything else, feel free to reach out."
Beard Zgorski
October 17, 2024
5
out of
5
rating by Beard Zgorski
"excellent customer service"
We responded:
"Thank you for sharing your positive feedback! We're delighted to hear that you had such a great experience with our insurance services. Our team takes pride in being responsive, professional, and courteous, and it's wonderful to know that we exceeded your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your support!"
Connor Clouse
October 17, 2024
5
out of
5
rating by Connor Clouse
"By far the easiest insurance company I’ve worked with. All staff is super helpful and never don’t have an answer."
We responded:
"Thank you for your fantastic feedback, Connor! We’re thrilled to hear that you found working with us to be such a smooth experience. Our team takes pride in being helpful and knowledgeable, so it’s great to know that we’ve met your expectations."
Sara Brown
October 15, 2024
5
out of
5
rating by Sara Brown
"Doree was a pleasure to work with! She was extremely kind, communicative and understanding while helping navigate the claims process."
We responded:
"Thank you for taking the time to leave such a positive review! We are thrilled to hear that Doree provided you with exceptional service throughout the claims process. We strive to ensure that our team members are not only knowledgeable and efficient but also kind and understanding. It's great to know that Doree was able to demonstrate those qualities while assisting you. We appreciate your feedback and look forward to serving you again in the future!"
Glenn Lippman
October 4, 2024
5
out of
5
rating by Glenn Lippman
"This agency has been so responsive. After the death of my father, they worked assertively to address all of his policies and kept me informed of any needed changes. As a result, I switched from my own agency (after 12 years) because the customer support at this office was so superior. Many thanks to Rhiannon and Joy !"
We responded:
"Thank you so much for sharing your experience with our agency, Glenn! My team and I strive to provide excellent customer service, so it's great to hear that was what made the difference for you in your switch, and I'm so glad we could make a positive impact on you during such a difficult time. I'll pass on your thanks to Rhiannon, and I'm sorry for your loss!"
Tiffany B
September 28, 2024
5
out of
5
rating by Tiffany B
"Joy and her team are absolutely the best! They always provide amazing customer service with a smile! I highly recommend their office for all of your insurance needs!"
We responded:
"Thank you for your incredible feedback, Tiffany! I’m delighted to hear that you’ve had such a fantastic experience with my team and me. Our goal is to deliver outstanding customer service while ensuring you feel welcomed and valued. Your recommendation is truly appreciated!"
Alli Jordan
September 26, 2024
5
out of
5
rating by Alli Jordan
"Joy is the best insurance agent I've worked with. Super friendly, always responsive, and her team makes the whole process easy to understand, which is rare in insurance! They really took the time to explain my options and find me the best coverage for my needs. I felt like they genuinely cared about getting me the right plan. If you're looking for an agent who’s knowledgeable, approachable, and has your back, Joy is the one!"
We responded:
"Alli, Thank you for your amazing review of Joy, our insurance agent! We're thrilled to hear that our team provided friendly and responsive service, making the insurance process easy to understand. Joy and our team genuinely care about finding the best coverage for our clients, and we're glad you felt that. Thank you for choosing Joy as your agent, and please reach out if you need further assistance!"
Tori Smith
September 22, 2024
5
out of
5
rating by Tori Smith
"This is the only insurance company I have ever had since I first opened a policy as a new driver. I have always been with the Joy Estes office. They have a great team and great customer service. Recently, I received an email about an increase of my premium for 1 of the 3 vehicles I have insured. It was quite upsetting. I called the office to voice this concern and frustration. Katie took this call. She is amazing. She let me vent and kindly addressed my concerns. She was able to locate an error that actually reduced my payment and corrected the issue. I appreciate her time and willingness to find ways I could save money. She is a great asset to the team and another reason why I continue to stay with this insurance company. Thank you, Katie."
We responded:
"Thank you for sharing your experience with us! We’re so glad to hear that you’ve had a positive relationship with our team over the years, Tori. It’s wonderful to know that Katie was able to address your concerns and help reduce your payment. We truly value your loyalty and are committed to providing the best service possible. "
Miya Bentivenga
September 20, 2024
5
out of
5
rating by Miya Bentivenga
"I highly recommend Joy Estes State Farm Agency! Everyone I have spoke to is more than helpful, and they made getting my auto and home insurance a breeze!"
We responded:
"Thank you for the great review Miya! We love servicing with a smile and helping our customers any way we can!"
Claire Campbell
September 20, 2024
5
out of
5
rating by Claire Campbell
"I recently had a fantastic experience with Katie L. at the Joy Estes State Farm office. Her customer service was top-notch! Katie was incredibly friendly, knowledgeable, and went out of her way to ensure I understood all my options. The whole process was smooth and stress-free. I highly recommend Joy’s office for anyone looking for great service and substantial savings!"
We responded:
"We are so happy to hear you had a fantastic experience! Our office prides themselves in customer service. We love hearing how our customer service representatives can help you, thank you for the raving review!"
Rachel Styers
September 20, 2024
5
out of
5
rating by Rachel Styers
"Katie L. was extremely helpful! I was in the process of trading-in my vehicle and purchasing a new one; so naturally I had questions about the process of switching my coverage to a new car. It was my first time buying a car, so I felt nervous that I was asking dumb questions that I should already know the answer to. She answered my questions with kindness and urgency!"
We responded:
"We are so happy to hear that you felt taken care of by Katie! No matter how "dumb" a question may feel to you, we truly believe there is no such thing as a dumb question and are happy to help answer them all!"
tanner hensley
September 20, 2024
5
out of
5
rating by tanner hensley
"Great service and 2/3 the price of USAA for me!"
We responded:
"We are pleased that we were able to save you money! Thank you for taking the time to write a wonderful review."
Rod Rossi
September 13, 2024
5
out of
5
rating by Rod Rossi
"Always quick to respond when follow up is needed. Great staff & service!"
We responded:
"Rod, thank you for taking the time to leave a wonderful review! We take pride in our customer service and our quick responses. We are always happy to help!"
Erebus Moeller
September 5, 2024
5
out of
5
rating by Erebus Moeller
"Very nice and professional people! Always willing to break things down and explain things when I have questions!"
We responded:
"Erebus, thank you for taking the time to write a glowing review for our team! We are always here to help answer any questions you may have. "
Joanna Ridgeway
September 5, 2024
5
out of
5
rating by Joanna Ridgeway
"Thanks to State Farm, my life has value!"
We responded:
"Joanna, thank you for your heartfelt feedback! We’re honored to hear that our service has had such a positive impact on your life. We strive to provide support and coverage that truly makes a difference for our customers. Thank you for being a valued part of the State Farm family!"
Joy Derosa
August 30, 2024
5
out of
5
rating by Joy Derosa
"Doree Bentivenga was very helpful in opening my accounts. She explained in detail what coverage I should have. Thank you Doree!!!"
We responded:
"Joy, thank you so much for the 5 star review. It is our pleasure to assist you with all of your insurance needs. We appreciate your business."
Laurie Schnebly
August 13, 2024
5
out of
5
rating by Laurie Schnebly
"EXTREMELY responsive! Any question I've ever had is answered within a few hours, and no matter who's answered the phone or replied to my email, they're consistently ready & happy to help with whatever I need."
We responded:
"Thank you for your kind words Laurie! We are always ready to service with a smile! "
Nathan Gardner
August 2, 2024
5
out of
5
rating by Nathan Gardner
"Doree is 11/10 and is a real life saver. Helped walk me through the struggle of getting my Japanese import reregistered. Hands down most helpful agent I’ve ever had."
We responded:
"Thank you for the raving review Nathan! We are so proud to have such great teammates in our office that are always happy to help and go above and beyond to take care of you!"
Colby Fritsch
July 11, 2024
5
out of
5
rating by Colby Fritsch
"Every time, I call Joy’s office her receptionist team is so kind and a pleasure to work with. Joy puts the joy in joy!"
We responded:
"Colby, thank you for the kind words about our team. We are happy to service with smiles! Please don't hesitate to reach out to us whenever you need assistance."
Joel Broder
July 9, 2024
5
out of
5
rating by Joel Broder
"Joy has been taking care of me and my family for decades. Her staff is always excellent and speedy. Prices are fair. I cannot say enough good things about the firm and her as a person. You will not be disappointed. Update: Adult child driving in LA had a breakdown. Called Dad for AAA number. He said call Joy’s office in Phx (after hours). They were connected with Roadside Assistance who promptly sent a tow truck to save the day. Yay!"
We responded:
"Thank you Joel for taking the time to leave us this incredible review and for you and your families continued business here. We're thrilled to know that you've had an excellent experience with our customer service. Your trust means the world to us, and we're here whenever you need assistance!"
Aaron Enriquez
February 18, 2024
5
out of
5
rating by Aaron Enriquez
"Great to work with and easy communication to understand."
We responded:
"Thank you for your kind words, Aaron! It was a pleasure working with you as well. Clear communication is always key, and I'm glad we were able to understand each other easily. If you need anything else in the future, don't hesitate to reach out!"
Scorpion Stone
February 15, 2024
5
out of
5
rating by Scorpion Stone
"Katie always makes my life easier when i have questions !"
We responded:
"We're thrilled to hear that Katie has been such a helpful resource for you! Making your life easier is what we strive for. Don't hesitate to reach out if you have any more questions in the future."
Madeline King
February 13, 2024
5
out of
5
rating by Madeline King
"I recently had the pleasure of working with Rhiannon Trent from State Farm Insurance during my transition of coverage from Maryland to Arizona, and I must say, she was absolutely amazing. The prospect of dealing with insurance changes can be daunting, but Ms. Trent turned what I anticipated to be a tricky situation into a seamless and surprisingly enjoyable experience. From the get-go, her conversations were not only fun and engaging, making the entire process feel like a breeze, but they also showcased her professionalism and efficiency as an insurance agent. Ms. Trent is a "do-er," someone who actively gets things done, and her proactive approach was incredibly reassuring. I am thoroughly impressed by her work ethic and am genuinely excited to see how our working relationship will develop further. Her expertise and delightful demeanor have earned my complete trust and appreciation. Thank you, Ms. Trent, for making a typically mundane process such a positive highlight. I look forward to our continued interactions and cannot recommend your services highly enough to anyone in need of insurance assistance. State Farm Insurance, you have a gem on your team, and I am so grateful for everything!"
We responded:
"Thank you immensely for your glowing review, Madeline! We're thrilled to hear that Rhiannon provided you with such an exceptional experience during your transition to Arizona. It's fantastic to know that she was able to turn what could have been a daunting process into a seamless and enjoyable one. We're incredibly proud to have her on our team, and we'll be sure to pass along your kind words. We look forward to continuing to provide you with top-notch service, and please don't hesitate to reach out if you need anything else."